Fully Insured
Every shipment is fully insured at replacement value. In the rare event of loss or damage in transit, you are fully covered.
Secure Courier
We use only vetted, licensed precious-metal couriers and signature-required delivery on all orders.
Processing Time
Orders are processed within 1–2 business days. You will receive a tracking number by email once dispatched.
Worldwide Delivery
We ship to most countries worldwide. Delivery times and fees vary by destination. Duties and taxes may apply.
Shipping Methods & Timeframes
All orders are dispatched using insured, tracked, and signature-required delivery services. Estimated delivery times from dispatch:
- Domestic: 1–3 business days
- International (Europe/Americas): 3–7 business days
- International (Rest of World): 5–14 business days
Delivery times are estimates and may vary due to customs processing or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on destination, weight, and declared value of the shipment. Free shipping may be available on qualifying orders — this will be displayed during checkout.
Packaging
All items are shipped in discreet, unmarked packaging with no indication of the contents. Products are secured in protective packaging appropriate to their value and fragility.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, or VAT levied by the destination country. These charges are the responsibility of the buyer and are not included in our shipping costs. We recommend checking with your local customs authority before ordering.
Lost or Damaged Shipments
If your order arrives damaged or does not arrive within the estimated timeframe, please contact us immediately at our support team so we can initiate an insurance claim on your behalf.